Refund policy

Refund & Returns Policy

Category	Details
Return Window	5 days from receipt of the item
Eligible Items	Must be unused, in the same condition as received, with receipt or proof of purchase. Returns are accepted only if the item is defective, damaged, or not what was ordered.
Refunds	Refunds are only processed if a replacement item is unavailable, in accordance with the return process outlined below.
Courier Fees	Haven covers all courier collection and resend fees for approved returns and exchanges.
How to Process a Return	Email support@copperhaven.co.za with your full name, order number, and a brief description of the issue. Once your return request is reviewed and approved by our team, we will contact you regarding collection of the return item(s) and delivery of the new item(s).
Processing Time	Once the returned item is received and inspected, the exchange or refund (if applicable) will be processed within 24 hours. Depending on your bank, refunds may take up to 48 hours (excluding weekends and public holidays) to reflect.
Exchanges	If a replacement for the same item is available, we’ll gladly send it to you once the return is processed. If there is no replacement available, a refund will be processed in line with the above return process.
Damages / Wrong Items	Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right as quickly as possible.
Contact Information	For any questions or support, email us at support@copperhaven.co.za